Are your products ready to ship (RTS)?
Yes! All of our products are made prior to listing and are ready to ship, except our handstamped necklaces. This allows us to turn around orders quicker, however it also means that quantities may be limited. If you see something you want, don't wait! If you do miss out, we are always happy to hear your restock requests via our Instagram or Facebook page.
How much is shipping?
Shipping is calculated based on weight. We use USPS and tracking information is sent via e-mail. Wholesale/bulk orders may be shipped via USPS, FedEx, or UPS at our discretion, however if you have a shipping preference please notify us in advance so we may attempt to accommodate.
1 - 13oz - USPS First Class - $5
14oz - 2lbs - USPS Priority - $8
2.1 - 3lbs - USPS Priority - $9.50
3.1 - 4.5lbs - USPS Priority - $10.50
4.6lbs and up - USPS Priority - $12.75
Free shipping is offered on orders over $100 (retail only, does not include shipping, coupons, or tax). We cannot refund shipping if the code is not used at checkout. Only one coupon code may be used per transaction.
Do you offer international shipping?
Yes! We ship to most countries outside the US. Rates vary by country and are calculated by weight. We use USPS with additional shipping insurance included to cover lost or damaged packages. Please note that once a package has left the US postal system, tracking is not guaranteed and transit times vary. We are not responsible for any duty, customs, or broker fees that may be incurred on international shipments, and the buyer assumes all responsibility for any additional fees.
If you currently live in the UK and would like to make a purchase, please refer to our blog post UK Customers: Purchasing post-Brexit with instructions on how to place an order with us.
If you placed an order and have not received your package after an extended transit period, please reach out to use via email at firstname.lastname@example.org with your order information and we will asses if an insurance claim should be filed on your behalf.
Do you combine orders?
We can combine orders that are placed within close proximity so long as the packing process has not begun. Orders must be placed under the same name and address, and have notes included at checkout that indicate combining is desired. Without this, we cannot guarantee that your orders will be combined. Shipping will be combined and overages refunded within 48 hours of shipment.
Can I make changes to my order?
Please be sure your order is complete and correct prior to checkout as we are unable to make changes or cancellations after it has been placed. However, if you missed an item and wish to add to your order, we are happy to combine them - see FAQ above for information on combining orders.
What is your turn around time (TAT)?
The most up to date TATs are listed on the banner on our website homepage. TATs do vary, but in general - as all items are ready to ship - TAT is approximately 2 weeks, not including shipping time.
How often do you restock?
Restocks vary as we continue to grow, however we aim to add to the shop once a month. Follow us on Instagram and Facebook for the most up to date info regarding releases, sneak peeks and upcoming products!
Do you take custom requests?
Outside of our custom wax melt listing - which is only offered from time to time - we do not take specific custom orders unless you are a wholesale buyer or an author. We do love suggestions however, so don't hesitate to send us your ideas and you may see it in a future release.
I'm an author. Can I get a custom scent for my upcoming release?
We do work with indie authors to bring their work to life through custom scents. Our ability to fulfill custom author requests vary based on time and availability, so please reach out to us as much in advance as possible. We do require an order minimum but offer reduced rates per product to help bring your story to life. Please email us at email@example.com with the details of your request and we will get back to you as soon as possible.
Do you offer wholesale?
We do offer wholesale to sub boxes and brick and mortar. Please email as at firstname.lastname@example.org for more info.