FAQs


Wick Wish candles are hand-crafted in small batches with eco-friendly soy wax and clean burning cotton and wood wicks.

Candle Care instructions

When lighting your new candle for the first time, burn until wax melts across entire surface to the sides of the jar. This prevents tunneling, and creates an even burn for the duration of the candle’s life. This may take up to 2-4 hours. Don't let any ash or debris fall into the candle. Only burn for 2-3 hours at a time, and be sure to extinguish the light when 1/2" wax is remaining. See below for more specific information regarding the two types of wicks Wick Wish stocks:

Cotton wicks

Keep cotton wicks trimmed to 1/4" to promote an even burn, steady flame, and limit sooting/mushrooming of wick. It's best to trim the wick before each burn.

Wood wicks

Your wood wick should be between 1/8" - 3/16" prior to each burn. After each burn, snap off the burnt bits on the edge of the wood with your finger before lighting again. If the flame gets too high or too low, you may need to extinguish the candle, let it cool, and ensure the wick is free of excess ash or burnt wood.

How long will my candle last?

Our 8oz cotton wick candles have a burn time of approximately 50 hours and our 4oz candles with cotton wicks have approximately 20-30 hours when burned properly. 

Shipping

All orders are shipped through USPS. Shipping cost is calculated by weight at check out and will always be the lowest rate possible. We ship Mon - Weds during the heat of the summer to avoid our candles sitting in hot warehouses or mailboxes over the weekend.

Custom and Import Taxes

Please be aware that import duties/customs fees/VAT vary by country and any additional charges are the responsibility of the buyer. Please research your country's import laws prior to purchase. Wick Wish is not responsible for delays do to customs. 

Returns

We work hard to only offer candles with delicious and fragrant scents! However, scent is subjective and while we want our customers to be happy with their order we cannot offer refunds or exchanges based on scent preference. We package our orders with care but accidents can happen--if you receive a cracked jar please reach out to us with a photo of the damage and we will replace or refund your candle.

Do you offer free local pick up?

Yes! Please reach out through our contact us page or via wickwishcandleco@gmail.com to arrange it.

Do you offer custom candles?

Yes! Please reach out through our contact us page or via wickwishcandleco@gmail.com with details of what you're looking for. 

Do you accept wholesale orders?

Yes! We would love to work with you on a wholesale order, whether for your store, subscription box, or whatever else you may need. Please reach out through our contact us page or email wickwishcandleco@gmail.com with candles needed, size, and where you'll be selling.

What is frosting and/or wet spots?

Frosting and wet spots are natural occurrences in soy wax. Both can occur after the initial pour while the wax is cooling and returning to its solid state. Frosting is a crystal formation that can appear like a white powder, while wet spots are when the wax appears to pull away from the inside of the jar. These are natural and in no way affect the burn or scent of your candle. 

Disclaimer

Due to the handmade nature of our product, the color and scent might vary slightly. Some frosting and/or wet spots may occur which are natural characteristics of soy wax and have no effect on the performance of the candle.

Do not leave children or pets unattended near burning candles. Do not place a lit candle on or next to a flammable object. After the product is delivered, Wick Wish Candle Company and its owner are not responsible for how the product is used.

Have a question that wasn't answered here? Head over to our contact page, or send an email to wickwishcandleco@gmail.com.