FAQs
General FAQs
Are your products ready to ship (RTS)?
We do our best to ship wax items RTS, however it depends on current demand and stock. Perfume oils are made to order. TAT often varies by product due to the mix of RTS and made to order, but will always be stated by product on our homepage banner.
What is your turn around time (TAT)?
Current TAT will always be stated on our homepage banner and often changes depending on time of year and the current release. Please refer to the homepage banner for TAT before placing and order.
Do you offer wholesale?
We offer wholesale via Faire, which you can find here. If you would like to purchase wholesale items not found on our Faire site, please reach out and start a conversation - we're always happy to accommodate when possible! You can also reach at wickwishcandleco@gmail.com with any wholesale related inquiries.
Shipping FAQs
Do you offer free shipping?
Free shipping is automatically applied on US orders only over $125.
Do you offer international shipping?
We ship to several countries outside the US. Rates vary by country and are calculated by weight. Some specifics:
UK orders must be placed on our site and then processed via Etsy to comply with their tax requirements - please read this article for more information on the process.
Unfortunately we no longer ship to Europe due to EU shipping regulations.
If the website cannot ship to your country, please use the contact page to let me know and I will work with you. :)
Please note that once a package has left the US, tracking is not guaranteed and transit times vary. We are not responsible for any duty, customs, or broker fees that may be incurred on international shipments, and the buyer assumes all responsibility for any additional fees.
My order shipped, but the package has not arrived. What should I do?
If you placed an order and have not received your package after an extended transit period, please contact the shipping carrier for next steps. Once an order leaves our studio and is with a shipping partner, it is the shipping partner's responsibility to either find the package or reimburse you if lost.
Wax FAQs
Do you recommend curing your wax? What is 'cure' anyway?
Cure time allows the fragrance oils to properly bind with the wax in order to provide the maximum scent throw. In this sense, wax only gets better with age! We generally recommend 2-4 weeks cure minimum on all our wax products (candles and melts), however this varies by scent. We aim for our products to arrive to you fully cured so you may use it right away, if this is no the case, it will be noted in your order.
While curing is good for wax, it should be enjoyed within 1-2 years of purchase for optimal performance.
What is scent 'throw'?
Throw refers to the scent released by the wax. There are both cold and hot throw. Cold throw refers to the scent of the wax when you smell it in the packaging, prior to being melted. Hot throw refers to the scent released by the wax when melted. The degree to which hot throw fills the room is often described as light, medium, or strong.
While all of our waxes contain the maximum amount of fragrance, there are many factors that go in to a good scent throw, and they vary based on product (candle or melt). Our candles offer a more subtle scent experience, but can be optimized by the following factors: room size, external influences such as fans and A/C, and good candle care (always trim your wick!).
In regards to melts, factors include: temperature of your wax warmer, ambient room temperature, room size, and external influences such as fans and A/C. Variations in any of these factors can increase or decrease your scent throw. As a long time melter, I've found Wick Wish waxes (and those from other vendors) tend to throw best in hot plate wax melters.
In general, each scent will vary and some may appear to throw stronger or lighter to different individuals.
How should I store my wax melts?
Wax should be stored in a cool, dark place to limit exposure to sun or extreme temperatures.
What kind of candle wax does Wick Wish use?
100% soy wax. The only additives are high quality fragrance oils.
How should I care for my candle?
Please refer to our candle care page.
How long will my candle last?
Our 8oz cotton wick candles have a burn time of approximately 45+ hours.
What is frosting and/or wet spots?
Frosting and wet spots are natural occurrences in 100% soy wax. Both can occur after the initial pour while the wax is cooling and returning to its solid state. Frosting is a crystal formation that can appear like a white powder, while wet spots are when the wax appears to pull away from the inside of the jar. These are both natural and in no way affect the burn or scent of your candle.
Why is my candle turning yellow?
Some fragrance oils will turn yellow when exposed to sunlight for prolonged periods of time. This is due to the UV rays interacting with the vanilla content in the fragrance oils. That's right - many fragrance oils contain actual vanilla! This process is entirely natural and will not affect the quality of the candle. To mitigate yellowing, keep candles out of direct or strong sunlight, and instead store in a cool, dark place.